Frequently Asked Questions
1bat's answers to all your questions are right here
From opening an account to deposits, withdrawals, bonuses, and security — detailed answers to the most common questions from Bangladeshi players, all in one place.
Welcome to 1bat. Below, we have provided clear and straightforward answers to the most important questions for players in Bangladesh. The questions are organized into five sections — Account and Registration, Deposits and Withdrawals, Games and How to Play, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find the answer to your question, contact us via our 24/7 live chat or email.
Account and Registration
To open an account at 1bat, you need an active mobile number, a valid email address, and your date of birth. The registration process is fully online and takes just a few minutes. Only those aged 21 or above may register.
No, each user may only hold one account. Creating multiple accounts goes against 1bat's terms and conditions and may result in account suspension or closure. Open one account with accurate information and enjoy the platform safely.
On the login page, click the "Forgot your password?" option and enter your registered email or mobile number. 1bat will send you a verification code. Use the code to set a new password. The process is completely secure and takes just a few minutes.
Yes, account verification must be completed before making a withdrawal. You need to submit a copy of your National ID (NID) or passport along with a selfie. This process ensures the security of your account and helps prevent fraud. 1bat's support team processes it promptly.
Yes, 1bat's platform is fully mobile-friendly. You can log in easily from any smartphone browser by going to the 1bat Login page. There is no need to download a separate app — the full experience is available right in your mobile browser.
Deposits and Withdrawals
Deposits made through bKash are processed instantly. As soon as the payment is confirmed, the balance is added to your 1bat account. You can start playing right away without any extra delay. If you experience any issues, let us know via live chat.
The minimum deposit amount at 1bat is ৳500. This applies equally to all payment methods — bKash, Nagad, and Rocket. You can start with a small amount and build up your experience gradually. There are no hidden fees on any deposit.
Withdrawals from 1bat to Nagad are generally processed within 1 hour. This is our commitment — the fastest withdrawal experience possible. If your account verification is complete, withdrawals go through even more smoothly. The minimum withdrawal amount is ৳1,000.
Yes, both deposits and withdrawals can be made through Rocket. This Dutch-Bangla Bank mobile banking service is fully supported on 1bat. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.
1bat does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction fees. Please check the relevant service's app or website for details on those charges.
It may be possible to cancel a withdrawal request before processing has begun. However, once processing has started, it cannot be cancelled. If you wish to cancel a request for any reason, contact our support team via live chat as quickly as possible.
Games and How to Play
Go to the cricket betting section on 1bat and select a BPL match. You will find a range of markets including match winner, top batter, highest run scorer, and over/under. Click on your preferred betting option, enter the amount, and confirm. Live updates are visible in real time while the bet is active.
1bat offers slot games from a variety of top providers including Pragmatic Play, PG Soft, and JILI. Popular titles include Gates of Olympus, Fortune Tiger, Wild Bandito, Rooster Rumble, Super Ace, and many more. New games are added regularly, so the lobby always has plenty of variety.
Yes, 1bat's live casino is fully mobile-optimized. Live tables from Evolution Gaming and Ezugi run smoothly on smartphone browsers. With a good internet connection (4G or Wi-Fi), you can enjoy a top-quality experience with live dealers.
RTP, or Return to Player, is a percentage that indicates how much a game returns to players over the long run. A higher RTP means a greater chance of returns over time — but it is not a guarantee for any individual session. The RTP information for each game can be found in that game's own paytable.
Yes, 1bat only offers games from established and trusted game providers that are audited by independent third parties. Each outcome is determined in a completely impartial and random manner using Random Number Generator (RNG) technology. This ensures fair play.
Bonuses and Promotions
New members at 1bat receive a 100% welcome bonus on their first deposit — up to ৳15,000. This means if you deposit ৳15,000, you receive an additional ৳15,000 in bonus funds, giving you a total of ৳30,000 to play with. The wagering requirement for this bonus is 25x.
A wagering requirement of 25x means that to withdraw bonus funds, you must place bets totalling 25 times the bonus amount. For example, if you receive a ৳5,000 bonus, you must complete a total of ৳125,000 in bets. After that, any winnings can be withdrawn normally.
Joining 1bat's VIP program is fully automatic. Through regular play, you can progress from Bronze to Silver, Gold, and the highest level, Platinum. Each level comes with a weekly cashback — 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and up to 1.2% at Platinum.
1bat's VIP weekly cashback is automatically added to your account each week. The cashback amount depends on your VIP level and your total bets for that week. Cashback generally comes with no additional wagering requirements, but check the promotions page for full details.
The terms for using a bonus are specified with each individual offer. Generally, bonus wagering counts in full on slot games, but partial or different rules may apply for live casino or sports betting. The terms for each bonus are clearly stated on the promotions page.
Security and Responsible Gaming
Yes, 1bat uses SSL encryption technology to keep all your personal and financial information secure. Your information is not shared with third parties. To read our privacy policy in full, please visit the privacy policy page on the site.
1bat is for users aged 21 and above only. Opening an account for minors is strictly prohibited. Through our age verification process, we ensure that only adults are able to use the platform.
Yes, 1bat takes responsible gaming seriously. You can deactivate your account for a set period or permanently. To use this option, contact our support team or visit the responsible gaming page for more details.
Yes, you can set a daily, weekly, or monthly deposit limit. This helps you play within your means and maintain control over your spending. Contact the support team to set or change your limit.
If you or someone you know is struggling with a gaming addiction, please seek professional help. You can find more information and resources on 1bat's responsible gaming page. Remember — gaming is for entertainment, not a sole means of income. Play within your limits and enjoy it responsibly.
1bat's support team is available in Bengali seven days a week, 24 hours a day. Click the live chat button on any page of the site for immediate assistance. You can also reach us by email at [email protected] — responses are generally fast.
Still have questions?
Our 24/7 support team is always here for you. Get immediate help via live chat or send us an email.