Your Privacy Is Our Responsibility
Your personal information is completely safe at 1bat. In this policy we clearly explain how your information is collected, used, and kept secure.
1 Introduction and Scope
1bat ("we", "our", "platform") operates an online casino and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you visit our website 1bat.cam, create an account, or use any of our services, and how that information is used, stored, and kept secure.
By using this website or any of our services, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any term of this policy, we request that you refrain from using our services.
2 Information We Collect
For the purpose of registration and service delivery at 1bat, we may collect the following types of information:
2.1 Information Provided Directly by You
- Full name, date of birth, and nationality
- Email address
- Mobile number (for verification)
- bKash, Nagad, or Rocket account number (for financial transactions)
- Documents submitted for identity verification (such as a national ID card or passport)
- Login credentials (passwords are always stored in encrypted form)
2.2 Automatically Collected Information
- IP address and device identity (device ID, model, operating system)
- Browser type and language settings
- Activity logs on the platform (login time, session duration, pages visited)
- Information collected through cookies and similar tracking technologies
- Referral source (where you came from when you visited our site)
2.3 Transaction-Related Information
- Deposit and withdrawal amounts, dates, and methods
- Betting history and gaming activity
- Records of bonus and promotion usage
3 Purpose of Using Your Information
1bat uses your information only for specific and legitimate purposes. We process your personal information for the following reasons:
- Account Management: Completing registration, verifying identity, and keeping your account secure.
- Service Delivery: Processing betting, gaming, and transactions.
- Customer Support: Resolving your questions and complaints and operating our 24/7 live chat service.
- Fraud Prevention: Detecting suspicious activity and ensuring the security of the platform.
- Legal Compliance: Complying with applicable laws and regulations and responding to requests from regulatory bodies.
- Service Improvement: Analyzing user experience to improve the quality of the platform.
- Communications: Sending important updates, policy changes, and account-related notifications.
- Responsible Gaming: Identifying problematic gaming behavior and providing appropriate support.
4 Cookie Policy
1bat uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.
4.1 Types of Cookies We Use
- Essential Cookies: Necessary to maintain login sessions and ensure security.
- Functional Cookies: Remember your preferences (language, settings).
- Analytics Cookies: Monitor site usage to help improve our services.
You can control or disable cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.
5 Information Sharing and Third Parties
1bat does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
We use trusted third-party services for payment processing (bKash, Nagad, Rocket), identity verification, and technical services. These partners may only process information for specified purposes and are obligated to comply with our privacy standards.
5.2 Legal Obligations
In the case of a court order, government directive, or legal obligation, we may share information with the relevant authorities.
5.3 Business Changes
In the event of a business merger or acquisition, user information may be transferred. In such cases we will notify you in advance.
6 Data Security Measures
1bat follows industry-standard security technologies and practices to protect your information. Our security measures include:
- SSL Encryption: All data transfers on our platform are encrypted using SSL/TLS technology.
- Password Hashing: Your password is never stored in plain form — strong hashing algorithms are used.
- Access Controls: Only authorized personnel may access user information, and only when specifically required.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
- Data Backup: Secure backups of data are maintained.
- Two-Factor Authentication: An additional verification layer is used to strengthen account security.
Although we strive to ensure the highest level of security, some risks in transmitting information over the internet cannot be completely eliminated. We therefore advise users to use a strong and unique password.
7 Data Retention Period
1bat retains your personal information for as long as necessary. The retention period depends on the type of information and legal requirements.
- Account Information: For as long as the account is active and for the legally required period after it is closed.
- Transaction Records: For the period prescribed by financial regulations.
- Communication Logs: Until the need for customer support is resolved.
- Analytics Data: Until the purpose of service improvement is fulfilled.
After the specified period, we securely delete or anonymize your information.
8 Your Rights
As a 1bat user, you have the following rights over your own information:
- Right to Know: You may contact us to find out what information we hold about you.
- Right to Correction: You may request correction of any errors in your information.
- Right to Deletion: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain cases you may request that processing of your information be restricted.
- Right to Data Portability: You may request your information in a structured and common format.
- Right to Object: In certain circumstances you may object to the processing of your information.
To exercise these rights, email us at [email protected] or contact us through our 24/7 live chat service. We will respond to your request as quickly as possible.
9 Privacy of Minors
1bat's services are strictly for persons aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21. We verify age during the registration process.
If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using our platform, please notify us at [email protected].
10 International Data Transfers
1bat's servers and third-party service providers may be located outside Bangladesh. This means your information may be transferred to and stored in other countries. In such cases we ensure that:
- All parties processing the information follow appropriate data protection standards.
- The applicable safeguards for international data transfers remain in effect.
- The privacy and security of your information is ensured at all times.
11 Policy Changes
1bat may update this Privacy Policy from time to time. When a significant change is made to the policy, we will:
- Display a notice on the website.
- Notify registered users by email.
- Update the "Last Updated" date at the top of the page.
Continued use of the platform after changes are made will be considered as your consent to the updated policy. We therefore recommend visiting this page regularly.
12 Responsible Gaming and Privacy
1bat is firmly committed to responsible gaming. Information collected to monitor your gaming behavior is used solely for your protection — it is never shared with third parties.
If you need support regarding your gaming habits, visit our Responsible Gaming page or contact us through 24/7 live chat.
Privacy Contact
If you have any questions about this Privacy Policy, please get in touch with us.
Our dedicated support team is always ready to assist in Bengali.
For more information, visit our FAQ page or Responsible Gaming page.